How to maintain Customer Relationship Management with SM+

Customer Relationship management is now considered as one of the best driving forcefactors for boosting business development, business sustenance, and business integration. Popularly known as CRM, this relationship management helps in generating referral sales leads for business organization as well as help in establishing a brand entity. For obvious reason, maintaining CRM is one of the prime requirements of business administration. With the support of Service Manager Plus app CRM integration of a business can be managed with enhanced proficiency.

The main advantage of SM + is  its versatile utility characters, which allow its users to organize, automate, and synchronize various activities like  sales, marketing, customer servicing, and technical support, etc. Now with SM+ integration this multi-level coordination can be managed from one point that is from the smartphone.`

SM+ works for excellent contact management

Contact management is one of the vital requirements of efficient CRM implementation. Service Manager plus works as good contact management software by offering communications like email notification, order tracking, one point coordination between technical teams, field managers, and back office management. With the help of this software a customer care manager can contact his field service personnel as well as he can send all his clients email communication from the mobile. For these service integration facilities, SM+ is counted as good business toolfor contact management.

SM+ performs order management software

Order management right on time is a critical requirement for CRM. Quick response against work order helps in getting customer satisfaction. Customer satisfaction helps in brand promotion and creation of referral leads which helps in business integration toward growth. SM+ helps in establishing this multi layered activities on a single platform.

A customer care manager can process and update the latest work order with the help of SM+. He can send email notification to all his clients who have asked for certain customer service. On demand he can send the snap of the customer care executive who is going to attend call against a specific work order. More over the integration feature of this app allows a manager to streamline and dispatch the work orders.

SM+ works for business invoice coordination

A user can enjoy facilities like timely generation of invoice as well as errorless entry and coordination of data between accounts department and customer care department.

SM+ works as ultimate task management software which helps a worker to dispatch invoices directly to Quickbooks and thus can avert hassles like double entries, wrong account information, data and mismatch. With the help of this software one can

• Post and close order by generating online invoicing in Quickbook
• Sending invoices to customers via smartphone and getting customer approval
• Streamlining workflow and thus reducing extra cost,
• Managing entire order processing with this unique invoice management software.

Service Manager Plus helps in online invoicing, streamlining work flow, and ensures multilevel employee coordination from a single point and thus creates better command over the situation.With over all coordination and integration Service Manger Plus helps in maintaining CRM.

How SM+ is helping us in field service management

Field Service Management is also known as FSM and it is a coordination of scheduling, optimizing, and timely dispatching of service processes/work orders via the visit of technicians or sales representatives. Field Service Management is a complicated workflow and it needs multi-level coordination. Service Manager Plus coordinates and streamlines the complete workflow pattern of an organization’s field servicing and thus extracts multilevel benefits for its users like enhancing productivity, errorless data management, result oriented customer servicing, streamlining entire business flow for better business administration, and so on.

How SM+ helps in coordination   

           

Service Manager plus is a mobile app, which can be downloaded on all smartphones. With the help of this app the users can enjoy better communication and privilege of smart delivery/servicing for enhancing business credibility, as well as for improving profitability.Service Manager Plus creates an easy to manage workflow pattern on its platform and that makes the entire process of communication easy and simple like 1-2-3. Popularly known as SM+, Service Manager Plus Software helps in managing field service coordination with all its utility features.

Work Order Management

Work order management is one of the vital utilities of SM+. By using this software a user can create work orders instantly from his mobile and a manager can assign it to other technicians. On the other hand the technicians can upgrade their work status via SM+. In both the ways this coordination helps in better customer care and quick resolution of customer grievances. All information related to work order via SM+ gets displayed on well-organized tabs.

SM+ helps in efficient scheduling and streamlining

Scheduling and streamlining are two important factors of a successful business management that involve multi-level coordination. With SM+ installed on your smartphone, a user can schedule all his appointments on mobile so that he can complete one after another. With SM + there is no chance for missed appointment or delay in meeting clients. Wrapping up the meetings and coordination with clients efficiently with quick turnaround time helps in great people management, which is one of the intricate responsibilities of a field service manager.

Streamlining appointments and scheduling work orders to your technicians is a meticulous job and it takes some time extra, which sometimes becomes hectic for managers to accomplish. With the help of Service plus Manager a field service manager can manage his task assigning responsibility with better scale of proficiency. With this business tool he can prioritize the work orders and accordingly instruct his service agents to do the client visits.

Quickbook integration  

     

SM+ helps in customers’ data integration from one point that is the smartphone of the user. Here the user can synchronize up to 3000 names of customers so that if necessary user can contact any of his Quickbook contacts via email notification from the mobile.

Some other features of SM+

• Ability to attach photo of technicians going to visit customer,
• Checking the status of an open order,
• Before and after photo of a work order.

With all these features SM+ helps in effective field service management. This app is available free for 30 day with unlimited use/access.

Coordinate at ease with your technicians by using SM+

For administrative jobs, coordination is a vital issue regardless it is sales administration or service administration. Those who are in field coordination jobs have to manage a group of field sales persons, hence, meticulous coordination is prerequisite for them. Usually, coordination jobs are done via email and phone calls but with Service Manager Plus support you can carry out coordination jobs easily from your smartphone. Now you may wonder what is Service Manager Plus.

Mostly known as SM+, this is a mobile application which can be installed in all smartphones. Available with a bunch of utility features, it is a wonderful business tool for task management, data management, as well as document management for streamlining entire workload. Let’s take a look at how it works.

Task management by SM+

This mobile application works with excellent integration. With this software installed in phone, a field service manager can coordinate with his sales force working on the field and at one go can check the whole work status. The manager can check the latest work order status via SM+ integration and depending on priority can reassign task for the field sales workers. On the other hand, the sales force/technicians can update their work status once they complete all their assignments. This two-way coordination works excellent for task management.

Data Management with Service manager Plus

Data management depends on the workflow and workload requirement. With Service manager plus a manager can integrate all his customers’ names in QuickBook, and at one go can send them official communication via his smartphone. He can do the communication anytime and from everywhere he wants. Alternatively, he can send notification about the status of their work order to all his customers from his mobile by using SM+ integration power. For customer care managers this feature works as robust data support via smart data management. This is a wonderful support for technicians working in the field.

Work order Coordination

Service Manager Plus works as skilful work order management software. A field sales manager with this tool can check the work order status, the task assignment list, the priority jobs, and the status of the jobs done. In addition to it with SM+ work orders can instantly be generated from the mobile device as well as the updated work status can be viewed via this software. SM+ displays all information under well-organized tabs. This easy work order management software streamlines work order processing, work order done, and work order pending status and thus helps in perfect coordination between the field sales manager/customer care manager and the technicians working in field for customer servicing.

The most impressive feature of this service integration software is its user friendliness. It is available for 30-day trial at no cost. After that if the user feels satisfied, he can go for its paid tariff plan. This mobile application can be downloaded on all smartphones and more than 1000 customers’ profiles can be streamlined for instant access. Regardless of the fact that the user is on field or on leave, he can contact his technicians round the clock, round the year.

Service manager plus for business coordination

Every business runs on proper administration and all-level coordination. All level coordination of a business is done by overall synchronization between different business departments. For example, sales leads are the way to develop business, order management is meant for customer care, and field service management is by coordination between sales force, accounts department, and technicians. However, business management and coordination is an extensive and intricate process but with Service Manager Plus this overall sync for business management has become as simple as 1-2-3.

Invoice system coordination

One of the prime aspects of business coordination is invoice system management. In order to manage invoice system, managers have to keep coordination between sales, customer service, and accounts department. With SM+ installed in the smartphone, managing entire invoice system turns into a simple and easy going job.  With SM+ invoice can be generated from a mobile device after checking the job status of the technicians in service organization and it can be forwarded to the concerned clients. There is no need to place all papers in front of the accounts department for invoice management and invoice processing.

Field service managements

Field service management is the backbone of a service industry and Service Manager Plus, as implied by its name, is perfect business coordination tool for a service business manager or a field service manager. A field service manager can utilize this tool in three ways for his service responsibility coordination.

• A field manager will integrate all the names and mobile numbers, email address of all customers and his team members in the data base of the application,
• He should check the order details and allot all the orders among his technicians and virtually monitor their activity and prospective sales leads.
• Depending on priority the service manager can assign/reassign the work orders for his technicians.

Customer care coordination

Customer care is now one of the most vital aspects of business management depending on which sector of a business as well as sustenance of a business is maintained. Service Manager plus, as an efficient service business software, helps in customer care coordination in five ways:

• It helps in streamlining all appointments with customers without any mistake/lapses
• It helps in streamlining all orders/complains for generating work orders,
• Assigning the work orders to the technicians/sales representatives for following up,
• Coordination with customers about the responses of the representatives via email notifications,
• Regular updating about the status of the work orders,

However, the entire sales cum customer care management can be done via using Service Manager Plus software from a smartphone at no extra cost for the first month under the facility of trial version.

Sales lead integration

Apart from tele-calling and finding sales leads from online marketing process, referral leads generate great scope for business expansion for a company and these referral leads are mostly accumulated by customer care executives or by field sales technicians while servicing existing customers. SM+ helps in 4 ways for efficient sales lead coordination:

• Up surging business with great number of sales leads
• Generating new business or ensuring new partnerships
• Keeping track for field service technicians turning in highest leads/best productivity,
• Auto generated emails are sent for notification and in the form of official follow-up.

With all these features in built, the use of Service Manager Plus integrates business administration in a better and result oriented way.

Service manager plus - how to use for service management

Service manager plus(SM+) is specialized software that can be installed and downloaded on almost all smartphones. As a service manager functions for coordination between different aspects of administration and customer care reacted servicing, this field service scheduling software works in the same way for managing and coordinating between different aspects of servicing and business administration within an organization.

The role of a service manager has multifaceted responsibilities. These are tough also. However with the support of SM+ the entire work schedule of a service manager can be coordinated from his mobile. This business tool helps in service scheduling, order analysis, work order management, coordination with clients, and many more activities for better turnaround time and efficient rendering of managerial responsibilities.

Field technicians and field service managers are the candidates who get maximum advantage out of the use of this software by synchronizing it with personal service management system. A field manager has to work in field with two-way coordination between his office and his Field service technician team. With the coordination power of service manager plus he can keep a track on the workers activities as well as he can reassign the tasks to the other field staffs.

The process is simple. All the team members have to have SM + downloaded on their mobile. Once a field technician completes his work, he can update the order sheet instantly from his mobile and the manager can view the status via mobile. Now the virtue of SM+ is that both the technician and the service manager can update each other’s worksheet via mobile. As the field technician can denote his reporting officer about his work status, the officer can reassign the work if he thinks it is a priority one. This one point coordination via mobile is called the mobilefield service management of this business software.

Now comes the question of service integration by using Service manager Plus. A filed sales manager here can assign work order as per priority and can update the customer about processing of his complain. A service manager can coordinate with the technicians to know when he will reach at customer’s place. This is the way the service manager maintains CRM and wins customer’s trust. A satisfied customer generates new prospects by referencing and though CRM the servo ice manager can generate new sales leads. This multifaceted activities lead toward efficient service management and SM + gets considered as service management system.

SM+ works as efficient integrating tool that synchronizes a smartphone user with other recipients. Here the use of mobile controls/coordinates the entire business work flow. No matter you are in field or you are working from home a service manager at one glance will be able to read his business status and that is why will always remain ahead of the curve. For this unique compatibility of SM+ it is called mobile field service management software.

In a nutshell this fieldservice scheduling software works in a unique pattern like

• Create and dispatch work order right from the mobile
• Schedule and dispatch work order and if necessary it can be reassigned,
• The software provides extreme flexibility of working time and location,
• Manage the entire business with accuracy and speed.

Service manager Plus - a service coordination software

Service Manager plus is a software, which is smartphone compatible and can help a field manager in his field work, managerial coordination, and customer care responsibility integration at one go. Popularly known as SM+, this handy and user friendly business software helps a professional in managing his office work with better efficiency.

This software is most suitable for service managers, field managers, as well as field technicians, however, those who work for customer care and in after sales department of different industries will get excellent advantage out of its meticulous use. In one word, the software coordinates task management, helps in workload analysis, streamlines information system management, and efficiently helps in work order management.

How to do task management with SM+

The task of a field manager or a field technician is always full of dynamics. It is changeable depending on the business priority. Therefore task management by proper scheduling of appointments and priority is one of the prerequisites of field manager’s responsibility. With SM+ installed in your Smartphone, you can schedule different work related options, handle and assign immediate work order priority based, and can schedule them instantly to your technicians. On the other hand the technicians can inform their managers about the status of their assigned jobs so that before reassigning anything the manager remains aware about the task status of his coworkers. This is the process via which SM+ helps in task management.

Workload analysis by SM+

Workload analysis is one of the vital assistances one can enjoy with the help of service manager plus software. Workload analysis helps a professional to check his business workflow as well as his professional capacity to manage the workflow. In service industry often work assignment is done on priority basis. Therefore sometimes a field manager has to reassign his workload. As technicians equipped with this mobile coordination tool, can update their work status immediately after completion of the same, the field manager can check the status of the workload pending in front of him.

Information system management by SM+

Information system management is a customized process and may vary from one business to another. However, in general the main purpose of this managerial coordination is streamlining sales leads, QuickBooks integration, setting email notification to customers as well as sending new assignments to field executives. The interactive dash board of the program’s interface helps in viewing field manager/SM+ user to check the entire business status with best integration. In addition to all these business supports, with this software a user can instantly create, dispatch, and send invoices for the customers and send them as fast as their request/order is attended/solved/serviced.

Now with so many facilities integrated into small software it has become easier to coordinate service and managerial responsibilities. This software can be installed in all smartphones and it is available for 30-day free trial. In case you do not like the work-flow of SM+.  You will be able to enjoy a hassle-free field service centered business without any regular hassle for visiting office regularly. Once your work is done, your boss can get the update at next moment. This super coordination is the super power of this software.