Service manager plus for business coordination

Every business runs on proper administration and all-level coordination. All level coordination of a business is done by overall synchronization between different business departments. For example, sales leads are the way to develop business, order management is meant for customer care, and field service management is by coordination between sales force, accounts department, and technicians. However, business management and coordination is an extensive and intricate process but with Service Manager Plus this overall sync for business management has become as simple as 1-2-3.

Invoice system coordination

One of the prime aspects of business coordination is invoice system management. In order to manage invoice system, managers have to keep coordination between sales, customer service, and accounts department. With SM+ installed in the smartphone, managing entire invoice system turns into a simple and easy going job.  With SM+ invoice can be generated from a mobile device after checking the job status of the technicians in service organization and it can be forwarded to the concerned clients. There is no need to place all papers in front of the accounts department for invoice management and invoice processing.

Field service managements

Field service management is the backbone of a service industry and Service Manager Plus, as implied by its name, is perfect business coordination tool for a service business manager or a field service manager. A field service manager can utilize this tool in three ways for his service responsibility coordination.

• A field manager will integrate all the names and mobile numbers, email address of all customers and his team members in the data base of the application,
• He should check the order details and allot all the orders among his technicians and virtually monitor their activity and prospective sales leads.
• Depending on priority the service manager can assign/reassign the work orders for his technicians.

Customer care coordination

Customer care is now one of the most vital aspects of business management depending on which sector of a business as well as sustenance of a business is maintained. Service Manager plus, as an efficient service business software, helps in customer care coordination in five ways:

• It helps in streamlining all appointments with customers without any mistake/lapses
• It helps in streamlining all orders/complains for generating work orders,
• Assigning the work orders to the technicians/sales representatives for following up,
• Coordination with customers about the responses of the representatives via email notifications,
• Regular updating about the status of the work orders,

However, the entire sales cum customer care management can be done via using Service Manager Plus software from a smartphone at no extra cost for the first month under the facility of trial version.

Sales lead integration

Apart from tele-calling and finding sales leads from online marketing process, referral leads generate great scope for business expansion for a company and these referral leads are mostly accumulated by customer care executives or by field sales technicians while servicing existing customers. SM+ helps in 4 ways for efficient sales lead coordination:

• Up surging business with great number of sales leads
• Generating new business or ensuring new partnerships
• Keeping track for field service technicians turning in highest leads/best productivity,
• Auto generated emails are sent for notification and in the form of official follow-up.

With all these features in built, the use of Service Manager Plus integrates business administration in a better and result oriented way.