Service manager plus - how to use for service management

Service manager plus(SM+) is specialized software that can be installed and downloaded on almost all smartphones. As a service manager functions for coordination between different aspects of administration and customer care reacted servicing, this field service scheduling software works in the same way for managing and coordinating between different aspects of servicing and business administration within an organization.

The role of a service manager has multifaceted responsibilities. These are tough also. However with the support of SM+ the entire work schedule of a service manager can be coordinated from his mobile. This business tool helps in service scheduling, order analysis, work order management, coordination with clients, and many more activities for better turnaround time and efficient rendering of managerial responsibilities.

Field technicians and field service managers are the candidates who get maximum advantage out of the use of this software by synchronizing it with personal service management system. A field manager has to work in field with two-way coordination between his office and his Field service technician team. With the coordination power of service manager plus he can keep a track on the workers activities as well as he can reassign the tasks to the other field staffs.

The process is simple. All the team members have to have SM + downloaded on their mobile. Once a field technician completes his work, he can update the order sheet instantly from his mobile and the manager can view the status via mobile. Now the virtue of SM+ is that both the technician and the service manager can update each other’s worksheet via mobile. As the field technician can denote his reporting officer about his work status, the officer can reassign the work if he thinks it is a priority one. This one point coordination via mobile is called the mobilefield service management of this business software.

Now comes the question of service integration by using Service manager Plus. A filed sales manager here can assign work order as per priority and can update the customer about processing of his complain. A service manager can coordinate with the technicians to know when he will reach at customer’s place. This is the way the service manager maintains CRM and wins customer’s trust. A satisfied customer generates new prospects by referencing and though CRM the servo ice manager can generate new sales leads. This multifaceted activities lead toward efficient service management and SM + gets considered as service management system.

SM+ works as efficient integrating tool that synchronizes a smartphone user with other recipients. Here the use of mobile controls/coordinates the entire business work flow. No matter you are in field or you are working from home a service manager at one glance will be able to read his business status and that is why will always remain ahead of the curve. For this unique compatibility of SM+ it is called mobile field service management software.

In a nutshell this fieldservice scheduling software works in a unique pattern like

• Create and dispatch work order right from the mobile
• Schedule and dispatch work order and if necessary it can be reassigned,
• The software provides extreme flexibility of working time and location,
• Manage the entire business with accuracy and speed.