How SM+ is helping us in field service management

Field Service Management is also known as FSM and it is a coordination of scheduling, optimizing, and timely dispatching of service processes/work orders via the visit of technicians or sales representatives. Field Service Management is a complicated workflow and it needs multi-level coordination. Service Manager Plus coordinates and streamlines the complete workflow pattern of an organization’s field servicing and thus extracts multilevel benefits for its users like enhancing productivity, errorless data management, result oriented customer servicing, streamlining entire business flow for better business administration, and so on.

How SM+ helps in coordination   

           

Service Manager plus is a mobile app, which can be downloaded on all smartphones. With the help of this app the users can enjoy better communication and privilege of smart delivery/servicing for enhancing business credibility, as well as for improving profitability.Service Manager Plus creates an easy to manage workflow pattern on its platform and that makes the entire process of communication easy and simple like 1-2-3. Popularly known as SM+, Service Manager Plus Software helps in managing field service coordination with all its utility features.

Work Order Management

Work order management is one of the vital utilities of SM+. By using this software a user can create work orders instantly from his mobile and a manager can assign it to other technicians. On the other hand the technicians can upgrade their work status via SM+. In both the ways this coordination helps in better customer care and quick resolution of customer grievances. All information related to work order via SM+ gets displayed on well-organized tabs.

SM+ helps in efficient scheduling and streamlining

Scheduling and streamlining are two important factors of a successful business management that involve multi-level coordination. With SM+ installed on your smartphone, a user can schedule all his appointments on mobile so that he can complete one after another. With SM + there is no chance for missed appointment or delay in meeting clients. Wrapping up the meetings and coordination with clients efficiently with quick turnaround time helps in great people management, which is one of the intricate responsibilities of a field service manager.

Streamlining appointments and scheduling work orders to your technicians is a meticulous job and it takes some time extra, which sometimes becomes hectic for managers to accomplish. With the help of Service plus Manager a field service manager can manage his task assigning responsibility with better scale of proficiency. With this business tool he can prioritize the work orders and accordingly instruct his service agents to do the client visits.

Quickbook integration  

     

SM+ helps in customers’ data integration from one point that is the smartphone of the user. Here the user can synchronize up to 3000 names of customers so that if necessary user can contact any of his Quickbook contacts via email notification from the mobile.

Some other features of SM+

• Ability to attach photo of technicians going to visit customer,
• Checking the status of an open order,
• Before and after photo of a work order.

With all these features SM+ helps in effective field service management. This app is available free for 30 day with unlimited use/access.